CONSULTING WITH TOP CUSTOMER SERVICE

Demo Racquet Services

Overview:

We offer a free personalised racquet collection and delivery service on our demo racquets listed.

This service operates across the 27 areas listed below under the free C&D areas section and enables you to schedule delivery and collection of your demo racquet with our flexible booking schedule 9am-9am, Monday to Sunday.

Terms:

All demo racquets are paid for in full in advance. Demo racquet prices are equivalent to our new racquet prices published with the exception of any extra customisation costs bulleted below that may be required for new racquets eventually purchased.

  • String sets
  • Grips
  • Palettes
  • Extra mass weighting 
  • Balancing work
  • Other accessories

The demo period is a maximum of 3 days (72 hours) from delivery and is limited to a maximum of 2 demo racquets.

When racquets are returned and if not purchased, a £15 re-stocking fee is charged per racquet. This covers the costs of stringing and administration. 

When racquets are returned and if purchased, the customer only pays for any further customisation required for the racquets chosen. New racquets are then ordered, customised and made ready for collection or delivery within 7 working days.

If a customer demos two racquets and decides to buy only one, they will be refunded the original demo price minus any customisation costs required for the purchased racquet. Customers are not charged any £15 restocking fees in this instance.

    Please note that if a racquet is returned damaged, a maximum of 50% of that racquet's cost will be refunded. If a racquet is returned unplayable, none of that racquet's cost will be refunded.

    Important:

    Demo racquets supplied will have protective tape applied on the top of the hoop. Racquets will also be pre-strung with a good all-round string so you can test the head size, weight and balance of the frame. To help reduce the transmissibility of Cov-19, demo racquets will also include a fresh over grip per customer and racquets are cleaned between demo use.

    We also ask all customers to clean their racquets once in their possession and we take no responsibility for injury as a result of this service.

    By engaging with this service, you accept these terms.

    If you any have questions or would like to discuss a demo, we offer free telephone consultations.

    For same day responses:

    • Call: 01923 444399
    • Facebook Messenger 
    • Txt or W/APP: 07717 162581
    • Mon-Sun: 9am-9pm
    • Bank Hols: 11am-4pm

      We undertake all consultations by phone or in person. If you prefer to submit your initial enquiry by email, please ensure you disclose your contact number. We do not share your contact details with any third parties and aim to respond to emails within two working days.

      How it works:

      Review our racquets below.
        • Demo Tennis here
        • Demo Badminton here
      1. Contact us for a consultation.
      2. Decide on your racquet.
      3. Book your demo.
      4. Pre pay for your racquet.
      5. We deliver your racquet.
      6. Try for up to 72 hours.
      7. We collect your racquet.
      8. Order progressed or refunded.
       

      Free C&D Areas:

      Herts areas:
      1. Abbots Langley
      2. Berkhamsted
      3. Bovingdon
      4. Bushey
      5. Chipperfield
      6. Croxley
      7. Chorleywood
      8. Chandlers Cross
      9. Eastcote
      10. Garston
      11. Hemel Hempstead
      12. Kings Langley
      13. Maple Cross
      14. Mill End
      15. Moor Park
      16. Oxhey & South
      17. Rickmansworth
      18. Radlett
      19. Sarratt
      20. Watford
      Bucks areas:
      1. Chalfont St Peter
      2. Chalfont St Giles
      3. Chenies
      4. Denham
      5. Little Chalfont
      Middlx areas:
      1. Harefield
      2. Northwood & Hills