CONSULTING WITH TOP CUSTOMER SERVICE

Copy of Racquet Sales and Demo Services

Overview:

Get the right frame for your game with our free consultations!

We sell a range of TOP performance racquet brands including Ashaway, Babolat, HEAD, Volkl, Mantis and Karakal. Racquets can be customised with strings to suit your game and needs and delivered UK wide within two working days. 

Once you have decided on your suitable frame, frame, it is important to string your racquet with suitable strings. When you buy racquets from us, you can also save up to 25% on our restring prices.

With such a broad selection of racquets available, we do not have large numbers of demo racquets but do offer we a demo racquet service on selected popular racquets.  

Our demo service includes our free personalised racquet collection and delivery service to save time and travel expense. This service operates across the 27 areas listed below under the free C&D areas section and enables you to schedule delivery and collection of your demo racquet with our flexible booking schedule 9am-9am, Monday to Sunday.

If you any have questions or would like to discuss your next racquet or a demo on a particular racquet, we offer free telephone consultations.

For same day responses:

  • Call: 01923 444399
  • Facebook Messenger 
  • Txt or W/APP: 07717 162581
  • Mon-Sun: 9am-9pm
  • Bank Hols: 11am-4pm

We undertake all consultations by phone or in person. If you prefer to submit your initial enquiry by email, please ensure you disclose your contact number. We do not share your contact details with any third parties and aim to respond to emails within two working days.

How it works:

Review our racquets below.

  1. Decide on your racquet.
  2. Book a demo.
  3. Pre pay for your racquet.
  4. We deliver your racquet.
  5. Try for up to 72 hours.
  6. We collect your racquet.
  7. Order progressed or refunded. 

Free C&D Areas:

Herts areas:
  1. Abbots Langley
  2. Berkhamsted
  3. Bovingdon
  4. Bushey
  5. Chipperfield
  6. Croxley
  7. Chorleywood
  8. Chandlers Cross
  9. Eastcote
  10. Garston
  11. Hemel Hempstead
  12. Kings Langley
  13. Maple Cross
  14. Mill End
  15. Moor Park
  16. Oxhey & South
  17. Rickmansworth
  18. Radlett
  19. Sarratt
  20. Watford
Bucks areas:
  1. Chalfont St Peter
  2. Chalfont St Giles
  3. Chenies
  4. Denham
  5. Little Chalfont
Middlx areas:
  1. Harefield
  2. Northwood & Hills

Terms of Service:

All demo racquets are paid for in full in advance. Demo racquet prices are equivalent to our new racquet prices published with the exception of any extra customisation costs bulleted below that may be also required for new racquets purchased.

  • String sets
  • Grips
  • Palettes
  • Extra mass weighting 
  • Balancing work
  • Other accessories

The demo period is a maximum of 3 days (72 hours) from delivery and is limited to a maximum of 2 demo racquets.

When racquets are returned and if not purchased, a £15 re-stocking fee is charged per racquet. This covers the costs of stringing and administration. 

When racquets are returned and if purchased, the customer only pays for any further customisation required for the racquets chosen. New racquets are then ordered, customised and made ready for collection or delivery within 7 working days.

If a customer demos two racquets and decides to buy only one, they will be refunded the original demo price minus any customisation costs required for the purchased racquet. Customers are not charged any £15 restocking fees in this instance.

    Please note that if a racquet is returned damaged, a maximum of 50% of that racquet's cost will be refunded. If a racquet is returned unplayable, none of that racquet's cost will be refunded.

    Important:

    Demo racquets supplied will have protective tape applied on the top of the hoop. Racquets will also be pre-strung with a good all-round string so you can test the head size, weight and balance of the frame. To help reduce the transmissibility of Cov-19, demo racquets will also include a fresh over grip per customer and racquets are cleaned between demo use.

    We also ask all customers to clean their racquets once in their possession and we take no responsibility for injury as a result of this service.

    By engaging with this service, you accept these terms.