Do we offer evening stringing?
Yes. Our stringing service operates 9am-9pm Monday-Sunday. You can arrange to drop your racquet in after work for a 24hr restring or arrange an evening collection via 48-72hr collection and delivery service if you are in our listed areas.
Why use us?
To date, our business has been built on Top customer service, high quality restrings and we always take a highly customer focused approach with all of our customers. We always look to build trust, reward loyalty with our returning customers and we also make time to offer the best guidance we can based on your game and requirements.
Do we offer same day stringing?
Sometimes our customers will contact us for emergency same day restrings. If this can be done, we offer this through a drop & collect weekend only service. Racquets are booked in subject to free slots and costs an extra £5 per racquet. Same day service requires customers to drop and collect their racquets and pay in advance for the restring upon racquet handover to us.
How can I pay for my restring?
You can pay online if you order your restring via our website. For offline restrings we accept cash on handover please.
Do restrings have warranties?
Unfortunately no. Once racquets are strung, strings cannot be resold. We always offer to text check all our customers 1-2 weeks after their restring. If there any problems, we always look to find mutually agreed solutions. Please see our repair terms and conditions for further details.
Finding repair terms & conditions?
These are found in the footer of the website under the Information column.
What do restring prices include?
Our restring prices include restring consultation, string-set, restring labour, free collection & delivery to our listed areas and return protective packaging. If you supply your own strings (labour only), the same applies but with out the string set.
Do we check racquets in advance?
Always. We do our best to check for hairline cracks and faulty grommets. In line with our repair terms and conditions, we reserve the right not to repair racquets. Due to the possibility of damage to badminton racquets in stringing machines, all badminton restrings require customers to agree to our terms and conditions sent by text. This is explained in our badminton restring consultation.
What machines do we use?
We use two machines:
- 1 x electronic for tennis & squash
- 1 x electronic for badminton
What is UKRSA and ERSA?
Both are recognised associations who train stringers to be able to work at the highest level. Instructors are Master Racquet Technicians and all have pro tournament experience.
Restring Collection & Delivery:
What couriers are used for UK wide?
- Parcelforce & myHermes
Do we use UK signed for services?
Yes. We only use signed for services to avoid racquets going missing.
Do we collect/deliver in the evening?
Yes for the TS listed area 48-72 collection & delivery service. This service aims to accommodate your busy day so this can be arranged to suit you.
With UK wide services, delivery is normally managed within a courier specified timeframe.
Are my details safe?
Yes. All transactions processed on our website are 100% safe. All credit and debit card details are encrypted during and after the checkout process. After authorisation is successful, the encrypted data is wiped.
Not in to receive direct delivery?
If nobody signs for the package, a calling card will be left and the goods will be returned to your local delivery depot. You may contact the courier to arrange a suitable redelivery date or alternatively, it may be possible to collect the order from your local depot. Identification will be required upon collection.
Can orders go to another address?
This can be done. Please ensure you provide the the address your card is registered to for the Billing step upon checkout for security checks. For the Shipping step upon checkout, you are welcome to have an order shipped to a work or alternative address.
How do I get a receipt or invoice?
When an order leaves for delivery, the final receipt is emailed on the same day, usually between. The email subject line begins with "Receipt & Shipping Confirmation".
How do I cancel an order?
Orders are processed for fulfilment immediately after payment has been received and therefore it is imperative you contact us as soon as possible to cancel or adjust an order.
If the order has already been shipped, it is advisable to reject delivery at the attempted point of delivery and ask the delivery driver to return the package back to the sender.
What are the E-Store hours?
The E-Store operates 9am-9pm, Monday-Sunday.
What delivery options are available?
How do I return a store item?
To return an item you have 28 days to do so. We request that contact us to obtain authorisation to return a product first. Please note that In order for us to accept returns, the product must be in the same condition you received the product in upon delivery, if you have changed your mind with a purchase.
Failure to contact us, prior to returning the product(s), will result in delays in dealing with your request. Returning the product to us is the responsibility of the customer and therefore steps must be taken to ensure the product is received back in a satisfactory condition. We recommend sending a product back via an insured postage service. Always retain proof of postage in the event of a claim.
How will my order be sent?
If you are ordering items without a restring, they will be sent directly to you. Items ordered with a restring will be delivered with your restring return once your racquet has been collected and restrung.
Returning my E-Store item?
Customers have a legal right to return an order within seven days of receipt of the order. Topstring has extended this period to 28 days. The product must not be used and must be 'as new' when returned to us. Returns and refunds do not apply to items listed in our returns policy.
Once the order is received back at our warehouse, we will issue a full refund for the order to your original payment method, minus any shipping expenses.
Where are customisation services?
- Services can be found here
Is collection & delivery included?
Yes. If you are ordering a restring as part of your customisation. Collection and delivery covers the TS listed areas.