Store FAQS


How to order store items?


Add to cart & at checkout: 

  • For orders over £30, just select Free Store UK Delivery
  • For orders under £30, just select Store (delivery option)

Do we ship outside the UK?

  • Racquet Sports Equipment - No
  • Awards - Yes

Are my details safe?

Yes. All transactions processed on our website are 100% safe. All credit and debit card details are encrypted during and after the checkout process. After authorisation is successful, the encrypted data is wiped.

    Not in to receive direct delivery?

    If nobody signs for the package, a calling card will be left and the goods will be returned to your local delivery depot. You may contact the courier to arrange a suitable redelivery date or alternatively, it may be possible to collect the order from your local depot. Identification will be required upon collection.

    Please note that by leaving a signed note at the delivery address, alternative delivery instructions may be offered for the delivery driver to adhere to. Depending on your property, the delivery driver may deliver to a neighbour or leave the parcel in a safe location at your address. 

    Can orders go to another address?

    This can be done. Please ensure you provide the address your card is registered to for the Billing step upon checkout for security checks. For the Shipping step upon checkout, you are welcome to have an order shipped to a work or alternative address.

    How do I get a receipt or invoice?

    When an order leaves for delivery, the final receipt is emailed on the same day, usually between. The email subject line begins with "Receipt & Shipping Confirmation".

    How do I cancel an order?

    Orders are processed for fulfilment immediately after payment has been received and therefore it is imperative you contact us as soon as possible to cancel or adjust an order.

    If the order has already been shipped, it is advisable to reject delivery at the attempted point of delivery and ask the delivery driver to return the package back to the sender.

    What are the Store hours?

    The store operates 9am-9pm, Monday-Sunday.

    What delivery options are available?

    When ordering anything from the store under the value of £30, simply select the delivery option to suit you at checkout that has the prefix store. For store orders over the value of £30, select Store Free UK Delivery.

      How do I return a store item?

      To return an item you have 28 days to do so. We request that contact us to obtain authorisation to return a product first. Please note that In order for us to accept returns, the product must be in the same condition you received the product in upon delivery if you have changed your mind with a purchase.

      Failure to contact us, prior to returning the product(s), will result in delays in dealing with your request. Returning the product to us is the responsibility of the customer and therefore steps must be taken to ensure the product is received back in a satisfactory condition. We recommend sending a product back via an insured postage service. Always retain proof of postage in the event of a claim.

      How to return my store item?

      Customers have a legal right to return an order within seven days of receipt of the order. Topstring has extended this period to 28 days. In line with our returns policy, the product(s) must not be used and must be 'as new' when returned to us. Returns and refunds do not apply to items listed in our returns policy. For items that are applicable, please contact us within the 28 day period should you wish to return an item and we will send you a returns form. 

      Once the order is received back at our warehouse, we will issue a full refund for the order to your original payment method, minus any shipping expenses.