24-72 HOUR ESSEX RACQUET STRINGING SERVICES
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Service FAQS

Service FAQs
  • Please find below common service FAQs.
  • If we have missed anything, please get in touch.

What are the service hours?

  • All services operate between 9am-8pm, Monday-Sunday.

Fastest way to reach us?

  • Text or WAPP us on 07766 622901

How is the process managed?

  • If you wish to proceed with your restring, we communicate by Text / WAPP after our initial free phone consultation.

Can I just turn up?

  • Unfortunately, no. New customers must arrange to speak in advance to arrange a drop off. 

  • Existing customers simply Text / WAPP in advance to arrange to drop their racquet(s) off using the drop and collect process they have previously followed.

What do restring prices include?

  • Restring prices published include the selected string set, our labour and the default turnarounds.
  • Extra costs may include grommets & extra repair work if needed.

What are the default turnarounds?

  • Default turnarounds for racquets dropped Monday-Friday is 24 hrs.
  • Default turnarounds for all racquets dropped Saturday-Sunday is 72 hrs.
  • Default turnarounds for all racquets dropped on bank holidays is 72 hrs. 
  • Same day service is available at £5 (subject to capacity).

What are grommets?

  • Grommets are embedded in tennis, squash and badminton racquet frames to help support strings. They can split and even dislodge if the racquet has had extensive use. To avoid the strings rubbing against the frame and breaking prematurely, grommets may need replacement. These are most common in badminton racquets.

How much do grommets cost to replace?

  • Replacements are charged at 50p each.

Do we offer a labour only service?

  • Yes. This is for tennis racquets only and costs £18 for synthetics or £25 for anything with natural gut supplied. We require 12.2 metres min for a full bed or 6.1 metres min x 2 for hybrids please. 

Do we offer a loyalty program?

  • Yes. Our very loyal customers receive turnaround upgrades at no extra cost from time to time or free over-grips when possible. 

What strings do we offer?

  • We can consult on a range of suitable string brands with compositions that include Polyolefin, Polyester, Co-Poly, Nylon, Composites & proprietary products such as Zyex, Kevlar and Vectran. We also offer natural gut if needed.

Why string with us?

  • We always try separate our offering from our competitors by delivering a top quality stringing & service along with unrivalled knowledge around string suitability.
  • We string for beginners to premier league, county & national players priding ourselves on offering bespoke suitability for each players needs and development.
  • Our pricing aims to be competitive against other experienced stringers and reflect the high quality work delivered.
  • We offer a range of brands and string profiles for our customers.

Do you pay pre-restring?

  • No. We always ask for payment when your racquet is ready. You can pay by BACS in advance of collection, or cash on collection but only when racquet(s) are ready.

Do I get a call back? 

  • If you decide to call and we are unable to pick up, simply leave a message and we will respond as soon as we can.
  • For valid security reasons, we do not return calls that do not leave voicemails if we are unable to pickup.

Do I need to arrange to collect?

  • No. Once you are advised your racquet is ready, simply pay in advance by BACS and collect 9am-8pm, Monday-Sunday to suit you. You can also pay cash on collection.

Where can racquets be dropped?

  • Racquets can be dropped to suit you using our drop and collect service at our Hockley, Essex location between 9am-8pm, Monday-Sunday.

Can I drop off without contacting us?

  • No. Please always contact us in advance if you are a new or returning customer to arrange your drop off. All drop offs and collections are monitored by security.

Can someone drop and collect for me?

  • We always expect the customer to drop and collect for security reasons. If this cannot be achieved, please contact us in advance.

Where are we?

  • Hockley, Essex

What is the best way to contact us?

  • Text, WAPP or Call: 07766 622901
  • Monday-Sunday9am-8pm

Are racquets checked in advance?

  • Yes, we do our best to check all racquets for visible cracks and damage but bear no responsibility for frame damage or personal injury aligned with our repair terms and conditions.
  • Grommets are also checked to see if they need or can be replaced. Faulty grommets may not always present themselves before a restring and can come away when pulling strings so grommet charges may be retrospective. 

Do we check badminton grommets?

  • Yes to our best ability as badminton frames present the highest number of grommet repairs.

What machines types do we use?

  • Electric machines for accuracy. We do not use drop weight or crank.
  • If your last stringer used a crank or drop weight on your racquet, please let us know as electric machines can pull more accurately and slightly higher.

Do we offer tuition?

  • Yes, we can offer training for profit or fun. We offer a beginner one day course in badminton or tennis rate tbd, or you can pay by the hour at £60 per hour for ad-hoc tuition for advanced stringers.

Can we offer UK wide postal?

  • Yes. We use two courier delivery services if you wish to send us your racquet (Parcel Force (48hr) / (3-5 days).
  • These services include signature and insurance options. 

How can I pay for my restring?

  • BACS in advance of collection.
  • Or, cash on collection if preferred. 

    Do restrings have warranties?

    • Unfortunately no. Once racquets are strung, strings cannot be resold. If there are any problems, we always look to find mutually agreed solutions with our customers.