Help

Below you will find common questions & answers covering our stringing services. 

Can I just turn up?

No. When you are ready to restring, new customers need to call, text or W/App to discuss a restring and discuss the service and process.

Existing customers simply text us in advance to arrange to drop their racquet(s) off using the drop and collect process they have followed before.

When can i drop my racquet(s)?

What do restring prices include?

Restring prices published include the selected string set, our labour plus the standard service turn around times below. Extra costs may include grommets & extra repair work if needed.

How long do restrings take?

Tennis & Squash:

Our standard drop & collect turnaround service included in all restring prices for tennis & squash is racquets ready within 3 days after drop off.

We also offer a 24 hour & same day drop & collect turnarounds for tennis and squash. The 24 hour service is an extra £5 per frame. The same-day service is an extra £10 per frame.

Badminton:

For badminton, our standard drop & collect turnaround service included in your restring price is racquets ready 3-5 days after drop off. For awareness, over 80% of badminton restrings are ready 3 days after drop off,

For transparency, our high volume of badminton restrings can sometimes push readiness out to 5 days.

Due to this high turnover, we do not offer a 24 hour or same-day stringing service for this category.

Do we offer a labour only service?

Yes. This is for tennis racquets only & costs £18 for synthetics you supply, or £25 for anything with natural gut supplied. We require 12 metres min or 6 metres min x 2 for hybrids please. 

Do we offer a loyalty program?

Yes. Our loyal and returning and loyal customers receive turnaround upgrades at no extra cost from time to time or free over-grips when possible. 

How much do restrings cost?

Our restring prices include your labour and string set with the exception of our tennis labour only services.

Restring pricing starts at £20 for all categories where we offer a good all round synthetic gut options for tennis and squash along with a good starter multifilament restring for badminton.

This price point will give you good all round play for all categories but may not have the advanced profiling and materials needed for your game that might enable more durability, comfort, extra spin, bite and repulsion. 

Our most common restring price points below.

Badminton

• From £20 for entry level filaments
• From £25 for performance strings
• From £28 for carbon fibre & hybrids 

Tennis

• From £20 for entry level syn gut
• From £21 for entry level polymer
• From £23 for entry level hybrids
• From £25 for good multifilament
• From £25 for big brand polymers

Squash

• From £20 for entry level syn gut
• From £24 for good multifilament
• From £28 for high performance 

What strings do we offer?

We can offer & consult on a range of suitable strings to include Polyolefin, Polyester, Co-Poly, Nylon, Polyetheretherketone, Composites & proprietary products such as Zyex, Kevlar and Vectran. We also offer natural gut if needed.

Why string with us?

We always try separate our offering from our competitors by delivering TOP quality stringing & service along with unrivalled knowledge around string suitability.

We string for beginners to premier league, county & national players priding ourselves on offering bespoke suitability for each players needs and development.

Our pricing aims to be competitive against other experienced stringers & reflect the high quality work delivered.

Do you pay upfront?

No. We ask for payment when your racquet is ready. You can pay by BACS in advance of collection, or cash on collection when racquet(s) are ready.

How to contact us?

For same day responses, you can call or text 07717 162581 9am-8pm, Monday to Sunday. Text is the fastest way to initiate engagement to arrange a free consultation. 

If you decide to call and we are unable to pick up, simply leave a message and we will respond in the hour. We do not return calls we are unable to pickup as we might be stringing unless voicemails are left or texts are sent.

Can I supply my own strings?

Yes, but our labour only service is available but limited for tennis racquets only.

We charge £18 for all synthetics and £25 for anything with natural gut. Natural gut stringing will also include pre stretch and a slow weave.

Do I need to arrange to collect?

No. Once you are advised your racquet is ready, simply pay in advance by bacs and collect in our 9am-8pm, Monday to Sunday to suit you.

Where can racquets be dropped?

Racquets can be dropped to suit you using our Drop and Collect Services at our Maple Cross, Rickmansworth location between 9am-8pm, Monday to Sunday.

Can I drop off without contacting TS?

No. Please always contact us in advance if you are a new or returning customer to arrange your drop off.

Can someone drop & collect for me?

Yes if agreed in advance, but we always expect the customer to drop & collect for security reasons. If this cannot be achieved, please contact us in advance.

Can I just turn up?

Unfortunately no. Simply call or text us to arrange a racquet drop off or discuss restringing your racquet.

Where are we?

Drop & collect services are at Maple Cross, Rickmansworth, Hertfordshire.

• Maple Cross, Rickmansworth
• 10 mins drive from Ricky town
• 10 mins from junction 17 (M25)

What is the best way to contact us?

• Call or Text: 07717 162581
• Mon-Sun: 9am-8pm
• Bank Hols: 11am-4pm

Do we check racquets in advance?

Yes, we do our best to check all racquets for visible cracks and damage but bear no responsibility for frame damage or personal injury aligned with our repair terms and conditions.

Grommets are also checked to see if they need or can be replaced. Faulty grommets may not always present themselves before a restring and can come away when pulling strings so grommet charges may be retrospective. 

Do we check badminton grommets?

Yes as badminton frames present the highest number of grommet repairs.

At the end of our initial badminton racquet inspection, we may advise you that x number of grommet(s) "need" replacement if we feel that there will be a significant impact on string life if not replaced. 

Sometimes, grommets may be worn but not directly impact the string life and are not needed. Please note that grommet charges apply at 50p each accordingly if you wish to proceed with the replacement(s). 

If the racquet grommets cannot be replaced, the frame is discovered as not fit for purpose or the racquet limits the delivery of our service, we reserve the right not to string your racquet. 

What machines types do we use?

Electric machines for accuracy and we do not use drop weight or crank.

If your last stringer used a crank or drop weight on your racquet, please let us know as electric machines pull more accurately and slightly higher.

Do we offer tuition?

Yes, we can offer training for profit or fun. We offer a specialist one day course in badminton or tennis, or you can pay by the hour at £50 per hour.

Who does our UK wide postal?

We use two courier return delivery services if you wish to send us your racquet.

• Parcel Force (48hr)
• Evri (3-5 days)

These service prices include signature and insurance options.

How can I pay for my restring?

• BACS in advance of collection
• Or, cash on collection if preferred 

Do restrings have warranties?

Unfortunately no. Once racquets are strung, strings cannot be resold. If there are any problems, we always look to find mutually agreed solutions.

Please see our repair terms and condition here for further details.