Help

Below you will find common questions and answers covering our stringing services. 

How long do restrings take?

For tennis and squash, our standard service included in all restring prices for tennis and squash is for racquets to be ready 72 hours after racquets have been received.

We can also offer a 24 hour and same day service for tennis and squash. The 24 hour service is an extra £5 per frame. The same day is an extra £10 per frame.

For badminton, standard service included in your restring price is currently 7 days.

We do not offer a 24 hour or same day stringing service for badminton.

How much do restrings cost?

Our most common restring price points are Badminton @ £25 (most performance multifilaments), Tennis @ £21 (for entry level polymer) and £25 (big brand polymers) and Squash @ £20 (basic syn gut) up to £28 for performance multifilaments.

These restring prices include your labour and string set on standard drop and collect service per category.

What strings do we offer?

We can offer and consult on a range of suitable strings to include Polyolefin, Polyester, Co-Poly, Nylon, Polyetheretherketone, Composites and proprietary products such as Zyex, Kevlar and Vectran. We also offer natural gut if needed.

What do restring prices include?

Restring prices published include the string set and the labour plus the standard service turn around with our standard drop and collect service. Extra costs may include grommets and extra repair work if needed.

Why string with us?

We separate our offering from our competitors by delivering TOP quality stringing and service along with unrivalled knowledge around string suitability.

We string for beginners, premier league, county and national players priding ourselves on offering top quality service.

Our pricing aims to be competitive against other experienced stringers and reflect the high quality of work delivered.

Do I pay upfront?

No. We ask for payment when your racquet is ready. You can pay by BACS in advance or cash on collection.

How to contact us?

For same day responses, you can call or text 07717 162581 9am-9pm, Monday to Sunday. If we are unavailable, simply leave a message to receive a call back or text to arrange a call together.

We will only respond to customers who make time to leave voice messages.

Can I supply my own strings?

Our labour only service is available but limited for tennis racquets only, and we charge £18 for all synthetics and £25 for anything with natural gut. Natural gut stringing will also include pre stretch and a slow weave.

Where can racquets be dropped?

Racquets can be dropped to suit you using one of our Drop and Collect Services at our Maple Cross, Rickmansworth location between 9am-6pm, Monday to Sunday.

Can I collect after 6pm?

We always try to be flexible with our customers if they cannot collect in our service times. Please contact us in advance of collection if this is the case.

Can someone drop & collect for me?

We always expect the customer to drop and collect for security reasons. If this cannot be achieved, please contact us in advance.

Can I just turn up?

Unfortunately no. Simply call or text us to arrange a racquet drop off or discuss restringing your racquet.

Where are we?

Drop & collect services are at Maple Cross, Rickmansworth, Hertfordshire.

• Maple Cross, Rickmansworth
• 10 mins drive from Ricky town
• 10 mins from junction 17 (M25)

What is the best way to contact us?

• Call or Text: 07717 162581
• Mon-Sun: 9am-9pm
• Bank Hols: 11am-4pm

Do we check racquets in advance?

Yes, we do our best to check all racquets for visible cracks and damage but bear no responsibility for frame damage or personal injury aligned with our repair terms and conditions.

Grommets are also checked to see if they need or can be replaced. Faulty grommets may not always present themselves before a restring and can come away when pulling strings. 

Do we check badminton grommets?

Yes as badminton frames present the highest number of grommet repairs.

At the end of our initial badminton racquet inspection, we may advise you that x number of grommet(s) "need" replacement if we feel that there will be a significant impact on string life if not replaced. 

Sometimes, grommets may be worn but not directly impact the string life and are not needed. Please note that grommet charges apply at 50p each accordingly if you wish to proceed with the replacement(s). 

If the racquet grommets cannot be replaced, the frame is discovered as not fit for purpose or the racquet limits the delivery of our service, we reserve the right not to string your racquet. 

What machines types do we use?

Electric machines for accuracy and we do not use drop weight or crank.

If your last stringer used a crank or drop weight on your racquet, please let us know as electric machines pull more accurately and slightly higher.

Do we offer tuition?

Yes, we can and do train people to string for profit or fun. We offer a specialist one day course in badminton or tennis, or you can pay by the hour at £50 per hour.

Who does our UK wide postal?

We use two courier return delivery services if you wish to send us your racquet.

• Parcel Force (48hr)
• Evri (3-5 days)

These service prices include signature and insurance options.

How can I pay for my restring?

• BACS in advance of collection
• Or, pay cash on collection if prefered 

Do restrings have warranties?

Unfortunately no. Once racquets are strung, strings cannot be resold. If there are any problems, we always look to find mutually agreed solutions.

Please see our repair terms and conditions here for further details.