FREE OVERGRIP WITH RESTRING ORDERS OVER £50
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Service FAQS

Service FAQs
  • Please find below common service FAQs.
  • If we have missed anything, please get in touch.

What are the service hours?

  • All services including our communications operate between 9am-8pm, Monday-Sunday.

Can I just turn up?

  • Unfortunately, no. When you are ready to restring, please WAPP or text: 07766 622901, 9am-8pm, Monday-Sunday to arrange a free restring consultation.
  • Existing customers simply text us in advance to arrange to drop their racquet(s) off using the drop and collect process they have followed before.

What do restring prices include?

  • Restring prices published include the selected string set and our labour. Extra costs may include grommets & extra repair work if needed.

How long do restrings take?

  • Please click here to see our turnarounds.

Do we offer a labour only service?

  • Yes. This is for tennis racquets only and costs £18 for synthetics or £25 for anything with natural gut supplied. We require 12.2 metres min for a full bed or 6.1 metres min x 2 for hybrids please. 

Do we offer a loyalty program?

  • Yes. Our loyal and returning and loyal customers receive turnaround upgrades at no extra cost from time to time or free over-grips when possible. 

What strings do we offer?

  • We can consult on a range of suitable strings to include  Polyolefin, Polyester, Co-Poly, Nylon, Composites & proprietary products such as Zyex, Kevlar and Vectran. We also offer natural gut if needed.

Why string with us?

  • We always try separate our offering from our competitors by delivering a top quality stringing & service along with unrivalled knowledge around string suitability.
  • We string for beginners to premier league, county & national players priding ourselves on offering bespoke suitability for each players needs and development.
  • Our pricing aims to be competitive against other experienced stringers and reflect the high quality work delivered.

Do you pay pre-restring?

  • No. We always ask for payment when your racquet is ready. You can pay by BACS in advance of collection, or cash on collection but only when racquet(s) are ready.

How to contact us?

  • For same day responses, you can WA , call or text 07766 622901 9am-8pm, Monday-Sunday. WA and Text is the fastest way to initiate engagement to arrange a free consultation. 
  • If you decide to call and we are unable to pick up, simply leave a message and we will respond in the hour.
  • For valid security reasons, we do not return calls that do not leave voicemails if we are unable to pickup.

Do I need to arrange to collect?

  • No. Once you are advised your racquet is ready, simply pay in advance by BACS and collect 9am-8pm, Monday-Sunday to suit you.

Where can racquets be dropped?

  • Racquets can be dropped to suit you using our drop and collect service at our Maple Cross, Rickmansworth location between 9am-8pm, Monday-Sunday.

Can I drop off without contacting TS?

  • No. Please always contact us in advance if you are a new or returning customer to arrange your drop off. All drop offs and collections are monitored by security.

Can someone drop and collect for me?

  • Yes if agreed in advance, but we always expect the customer to drop and collect for security reasons. If this cannot be achieved, please contact us in advance.

Where are we?

  • Hockley, Essex

What is the best way to contact us?

  • Text or Call: 07766 622901
  • Mon-Sun: 9am-8pm
  • Bank Hols: 11am-4pm

Are racquets checked in advance?

  • Yes, we do our best to check all racquets for visible cracks and damage but bear no responsibility for frame damage or personal injury aligned with our repair terms and conditions.
  • Grommets are also checked to see if they need or can be replaced. Faulty grommets may not always present themselves before a restring and can come away when pulling strings so grommet charges may be retrospective. 

Do we check badminton grommets?

  • Yes to our best ability as badminton frames present the highest number of grommet repairs.
  • At the end of our initial badminton racquet inspection, we may advise you that x number of grommet(s) "need" replacement if we feel that there will be a significant impact on string life if not replaced. 
  • Sometimes, grommets may be worn but not directly impact the string life and replacement grommets are not needed. Please note that grommet charges apply at 50p each accordingly if you wish to proceed with the replacement(s). 
  • We may not always be able to conclude how many grommets are / were needed until the racquet is mounted and in the stringing process.
  • If the racquet grommets cannot be replaced, the frame is discovered as not fit for purpose or the racquet limits the delivery of our service, we reserve the right not to string your racquet. 

What machines types do we use?

  • Electric machines for accuracy and we do not use drop weight or crank.
  • If your last stringer used a crank or drop weight on your racquet, please let us know as electric machines can pull more accurately and slightly higher.

Do we offer tuition?

  • Yes, we can offer training for profit or fun. We offer a beginner one day course in badminton or tennis rate tbd, or you can pay by the hour at £60 per hour for ad-hoc tuition for advanced stringers.

Can we offer UK wide postal?

  • Yes. We use two courier delivery services if you wish to send us your racquet (Parcel Force (48hr) / (3-5 days).
  • These services include signature and insurance options. 

How can I pay for my restring?

  • BACS in advance of collection
  • Or, cash on collection if preferred 

    Do restrings have warranties?

    • Unfortunately no. Once racquets are strung, strings cannot be resold. If there are any problems, we always look to find mutually agreed solutions with our customers.